Privacy Policy

Last updated: 7/14/2026

At Ringlia, we are committed to protecting your privacy and the privacy of your customers. This Privacy Policy explains how we collect, use, store, and protect information when you use our AI-powered call management services.

1. Information We Collect

We collect several types of information to provide and improve our services:

Account Information

• Name, email address, and contact information
• Business information and billing details
• Account preferences and settings
• Authentication credentials (encrypted)

Call Data

• Call recordings and transcripts
• Call metadata (duration, timestamps, caller information)
• AI-generated summaries and insights
• Customer interaction patterns and preferences

Usage Data

• Platform usage statistics and analytics
• Feature usage and performance metrics
• Device information and browser data
• IP addresses and location data (anonymized)

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide AI call handling, transcription, and summarization
• AI Improvement: To train and improve our AI models (with anonymized data)
• Analytics: To generate business insights and performance reports
• Customer Support: To provide technical assistance and resolve issues
• Security: To detect and prevent fraud, abuse, and security threats
• Communication: To send service updates, notifications, and marketing materials
• Compliance: To meet legal obligations and regulatory requirements

3. Call Recording and Processing

Our AI system processes calls to provide transcription and summarization services:

• Calls are automatically recorded when handled by our AI bot
• Recordings are processed using advanced speech-to-text technology
• AI algorithms analyze conversations to generate summaries and insights
• All processing is done securely with enterprise-grade encryption
• You can disable recording for specific calls if required

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our platform
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you explicitly consent to sharing
• Emergency: To protect the safety and security of our users and services

5. Data Security

We implement comprehensive security measures to protect your data:

• End-to-end encryption for all call recordings and transcripts
• Secure data centers with 24/7 monitoring and access controls
• Regular security audits and penetration testing
• Employee access controls and background checks
• Data backup and disaster recovery procedures
• Compliance with industry security standards (SOC 2, ISO 27001)

6. Data Retention

We retain your data for as long as necessary to provide our services:

• Call recordings: Retained for 2 years or as specified in your plan
• Account data: Retained while your account is active
• Analytics data: Retained for 3 years for business insights
• Legal compliance: Some data may be retained longer for legal requirements
• You can request data deletion at any time (subject to legal obligations)

7. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Export your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your data
• Objection: Object to certain types of data processing

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) for EU data transfers
• Adequacy decisions where applicable
• Certification under recognized privacy frameworks
• Binding Corporate Rules for intra-group transfers

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

10. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand how you use our platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with consent)

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying notices within the platform
• Providing 30 days' notice for significant changes

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: